Guest experience fundamentals
Awarded to ANH NGUYỄN THỊ HÀ
Issued on 29 Mar 2022
The badge expired on 29 Mar 2025
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 29 Mar 2022 16:44 | |
|
The importance/role of the hospitality industry | 29 Mar 2022 16:48 | |
|
Why guest experience matters | 29 Mar 2022 16:55 | |
|
What makes a good guest experience | 29 Mar 2022 17:01 | |
|
How you make an impact (your job matters) | 29 Mar 2022 17:10 | |
|
The difference between service and hospitality | 29 Mar 2022 17:16 | |
|
What it means to be hospitable | 29 Mar 2022 20:11 | |
|
The lasting impact of first impressions | 29 Mar 2022 20:16 | |
|
Understanding your guests' needs | 29 Mar 2022 20:20 | |
|
Making guests feel important | 29 Mar 2022 20:24 | |
|
Turning a negative experience into a positive | 29 Mar 2022 20:29 | |
|
Conclusion - Guest experience fundamentals | 29 Mar 2022 20:30 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.