Customer service essentials

Awarded to Md. Sajib Ahmed

Issued on 12 Jul 2023

 The badge expires on 12 Jul 2026

Issued by

Typsy

Earning criteria

The following 14 lessons have been completed to earn this badge:

Lesson Completed Status
Welcome - Customer service essentials 12 Jul 2023 12:01 Completed
What makes great customer service? 12 Jul 2023 12:24 Completed
Creating memorable first impressions 12 Jul 2023 12:29 Completed
Building rapport with customers 12 Jul 2023 12:36 Completed
Maintaining a welcoming environment for customers 12 Jul 2023 12:41 Completed
Meeting customers' needs and exceeding expectations 12 Jul 2023 12:51 Completed
Handling many customers at once 12 Jul 2023 12:54 Completed
Handling declined payment 12 Jul 2023 12:58 Completed
Handling hostile customers 12 Jul 2023 13:03 Completed
Excusing yourself from a conversation 12 Jul 2023 13:06 Completed
Handling complaints in customer service 12 Jul 2023 13:14 Completed
Customer service on the phone 12 Jul 2023 13:20 Completed
Online customer service 12 Jul 2023 13:26 Completed
Conclusion - Customer service essentials 12 Jul 2023 13:27 Completed

Evidence

To qualify for this badge the following evidence requirements have been met:

Pass quiz

To pass, 15 out of 18 (83 %) questions must be answered correctly.

This quiz was passed in 2 attempts with a result of 89 %.

Verify

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