Customer service essentials
Awarded to Md. Sajib Ahmed
Issued on 12 Jul 2023
The badge expires on 12 Jul 2026
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 12 Jul 2023 12:01 | |
|
What makes great customer service? | 12 Jul 2023 12:24 | |
|
Creating memorable first impressions | 12 Jul 2023 12:29 | |
|
Building rapport with customers | 12 Jul 2023 12:36 | |
|
Maintaining a welcoming environment for customers | 12 Jul 2023 12:41 | |
|
Meeting customers' needs and exceeding expectations | 12 Jul 2023 12:51 | |
|
Handling many customers at once | 12 Jul 2023 12:54 | |
|
Handling declined payment | 12 Jul 2023 12:58 | |
|
Handling hostile customers | 12 Jul 2023 13:03 | |
|
Excusing yourself from a conversation | 12 Jul 2023 13:06 | |
|
Handling complaints in customer service | 12 Jul 2023 13:14 | |
|
Customer service on the phone | 12 Jul 2023 13:20 | |
|
Online customer service | 12 Jul 2023 13:26 | |
|
Conclusion - Customer service essentials | 12 Jul 2023 13:27 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 89 %.