Customer service recovery
Awarded to Mohamed Gabr
Issued on 30 Apr 2023
The badge expires on 30 Apr 2026
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 12 Feb 2023 16:58 | |
|
What is customer service recovery? | 12 Feb 2023 17:02 | |
|
Customer service recovery principles | 12 Feb 2023 17:06 | |
|
Listening to manage customer complaints | 12 Feb 2023 17:12 | |
|
Making customers feel heard | 12 Feb 2023 17:15 | |
|
Apologizing during customer service recovery | 12 Feb 2023 17:19 | |
|
Providing solutions to customer complaints | 12 Feb 2023 17:24 | |
|
Thanking customers for feedback | 12 Feb 2023 17:28 | |
|
Planning for customer service recovery | 12 Feb 2023 17:33 | |
|
Continuously improving service recovery | 12 Feb 2023 17:38 | |
|
Conclusion - Customer service recovery | 12 Feb 2023 17:39 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 3 attempts with a result of 81 %.