Customer service essentials
Awarded to Sanjeev Kumar
Issued on 22 Sep 2024
The badge expires on 22 Sep 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 17 Sep 2024 10:31 | |
|
What makes great customer service? | 22 Sep 2024 14:01 | |
|
Creating memorable first impressions | 22 Sep 2024 14:12 | |
|
Building rapport with customers | 22 Sep 2024 17:13 | |
|
Maintaining a welcoming environment for customers | 22 Sep 2024 17:18 | |
|
Meeting customers' needs and exceeding expectations | 22 Sep 2024 17:26 | |
|
Handling many customers at once | 22 Sep 2024 17:30 | |
|
Handling declined payment | 22 Sep 2024 17:35 | |
|
Handling hostile customers | 22 Sep 2024 17:42 | |
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Excusing yourself from a conversation | 22 Sep 2024 17:45 | |
|
Handling complaints in customer service | 22 Sep 2024 17:52 | |
|
Customer service on the phone | 22 Sep 2024 17:56 | |
|
Online customer service | 22 Sep 2024 18:01 | |
|
Conclusion - Customer service essentials | 22 Sep 2024 18:03 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 94 %.