Guest experience fundamentals
Awarded to María Carolina Castañeda
Issued on 17 Feb 2024
The badge expires on 17 Feb 2027
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 17 Feb 2024 18:42 | |
|
The importance/role of the hospitality industry | 17 Feb 2024 19:32 | |
|
Why guest experience matters | 17 Feb 2024 18:54 | |
|
What makes a good guest experience | 17 Feb 2024 18:59 | |
|
How you make an impact (your job matters) | 17 Feb 2024 19:03 | |
|
The difference between service and hospitality | 17 Feb 2024 19:08 | |
|
What it means to be hospitable | 17 Feb 2024 19:12 | |
|
The lasting impact of first impressions | 17 Feb 2024 19:16 | |
|
Understanding your guests' needs | 17 Feb 2024 19:19 | |
|
Making guests feel important | 17 Feb 2024 19:22 | |
|
Turning a negative experience into a positive | 17 Feb 2024 19:28 | |
|
Conclusion - Guest experience fundamentals | 17 Feb 2024 19:28 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.