Customer service recovery
Awarded to Aija Grunsteina
Issued on 13 Jul 2023
The badge expires on 13 Jul 2026
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 13 Jul 2023 13:28 | |
|
What is customer service recovery? | 13 Jul 2023 13:32 | |
|
Customer service recovery principles | 13 Jul 2023 13:36 | |
|
Listening to manage customer complaints | 13 Jul 2023 13:42 | |
|
Making customers feel heard | 13 Jul 2023 13:45 | |
|
Apologizing during customer service recovery | 13 Jul 2023 13:49 | |
|
Providing solutions to customer complaints | 13 Jul 2023 13:54 | |
|
Thanking customers for feedback | 13 Jul 2023 13:57 | |
|
Planning for customer service recovery | 13 Jul 2023 14:03 | |
|
Continuously improving service recovery | 13 Jul 2023 14:13 | |
|
Conclusion - Customer service recovery | 13 Jul 2023 14:14 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 88 %.