Customer service essentials
Awarded to THELMA IVETTE VALLE GONZALEZ
Issued on 13 Oct 2025
The badge expires on 13 Oct 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 15 Sep 2025 11:35 | |
|
What makes great customer service? | 15 Sep 2025 11:40 | |
|
Creating memorable first impressions | 15 Sep 2025 11:44 | |
|
Building rapport with customers | 15 Sep 2025 11:55 | |
|
Maintaining a welcoming environment for customers | 07 Oct 2025 08:08 | |
|
Meeting customers' needs and exceeding expectations | 07 Oct 2025 08:15 | |
|
Handling many customers at once | 08 Oct 2025 07:46 | |
|
Handling declined payment | 08 Oct 2025 07:50 | |
|
Handling hostile customers | 08 Oct 2025 07:55 | |
|
Excusing yourself from a conversation | 08 Oct 2025 07:58 | |
|
Handling complaints in customer service | 08 Oct 2025 08:04 | |
|
Customer service on the phone | 13 Oct 2025 09:59 | |
|
Online customer service | 13 Oct 2025 10:11 | |
|
Conclusion - Customer service essentials | 13 Oct 2025 10:12 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.