Customer service essentials
Awarded to WILLIAM L. BENITEZ REY
Issued on 10 Feb 2024
The badge expires on 10 Feb 2027
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 08 Feb 2024 19:04 | |
|
What makes great customer service? | 09 Feb 2024 15:33 | |
|
Creating memorable first impressions | 09 Feb 2024 15:43 | |
|
Building rapport with customers | 09 Feb 2024 15:48 | |
|
Maintaining a welcoming environment for customers | 09 Feb 2024 16:09 | |
|
Meeting customers' needs and exceeding expectations | 10 Feb 2024 07:37 | |
|
Handling many customers at once | 10 Feb 2024 07:40 | |
|
Handling declined payment | 10 Feb 2024 11:34 | |
|
Handling hostile customers | 10 Feb 2024 11:39 | |
|
Excusing yourself from a conversation | 10 Feb 2024 11:42 | |
|
Handling complaints in customer service | 10 Feb 2024 11:47 | |
|
Customer service on the phone | 10 Feb 2024 11:51 | |
|
Online customer service | 10 Feb 2024 12:00 | |
|
Conclusion - Customer service essentials | 10 Feb 2024 12:02 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 83 %.