Customer service recovery
Awarded to Narish Lachman
Issued on 06 Nov 2024
The badge expires on 06 Nov 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 06 Nov 2024 00:35 | |
|
What is customer service recovery? | 06 Nov 2024 00:38 | |
|
Customer service recovery principles | 06 Nov 2024 00:40 | |
|
Listening to manage customer complaints | 06 Nov 2024 00:43 | |
|
Making customers feel heard | 06 Nov 2024 00:45 | |
|
Apologizing during customer service recovery | 06 Nov 2024 00:48 | |
|
Providing solutions to customer complaints | 06 Nov 2024 00:51 | |
|
Thanking customers for feedback | 06 Nov 2024 00:53 | |
|
Planning for customer service recovery | 06 Nov 2024 00:56 | |
|
Continuously improving service recovery | 06 Nov 2024 01:11 | |
|
Conclusion - Customer service recovery | 06 Nov 2024 01:12 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 2 attempts with a result of 81 %.