Customer service essentials
Awarded to Abigail Islao
Issued on 12 Mar 2025
The badge expires on 12 Mar 2028
Issued by
TypsyEarning criteria
The following 14 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service essentials | 12 Mar 2025 11:34 | |
|
What makes great customer service? | 12 Mar 2025 11:39 | |
|
Creating memorable first impressions | 12 Mar 2025 11:43 | |
|
Building rapport with customers | 12 Mar 2025 11:49 | |
|
Maintaining a welcoming environment for customers | 12 Mar 2025 11:53 | |
|
Meeting customers' needs and exceeding expectations | 12 Mar 2025 11:59 | |
|
Handling many customers at once | 12 Mar 2025 12:02 | |
|
Handling declined payment | 12 Mar 2025 12:05 | |
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Handling hostile customers | 12 Mar 2025 12:08 | |
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Excusing yourself from a conversation | 12 Mar 2025 12:11 | |
|
Handling complaints in customer service | 12 Mar 2025 12:15 | |
|
Customer service on the phone | 12 Mar 2025 12:18 | |
|
Online customer service | 12 Mar 2025 12:23 | |
|
Conclusion - Customer service essentials | 12 Mar 2025 12:24 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 15 out of 18 (83 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 89 %.