Customer service recovery
Awarded to JOSE RUBEN GORDILLO SANCHEZ
Issued on 27 May 2024
The badge expires on 27 May 2027
Issued by
TypsyEarning criteria
The following 11 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Customer service recovery | 27 May 2024 12:40 | |
|
What is customer service recovery? | 27 May 2024 12:44 | |
|
Customer service recovery principles | 27 May 2024 12:48 | |
|
Listening to manage customer complaints | 27 May 2024 12:54 | |
|
Making customers feel heard | 27 May 2024 13:53 | |
|
Apologizing during customer service recovery | 27 May 2024 13:57 | |
|
Providing solutions to customer complaints | 27 May 2024 14:02 | |
|
Thanking customers for feedback | 27 May 2024 14:34 | |
|
Planning for customer service recovery | 27 May 2024 14:49 | |
|
Continuously improving service recovery | 27 May 2024 14:52 | |
|
Conclusion - Customer service recovery | 27 May 2024 14:54 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 13 out of 16 (81 %) questions must be answered correctly.
This quiz was passed in 4 attempts with a result of 81 %.