Guest experience fundamentals
Awarded to Gian Carlo Luna
Issued on 06 Feb 2025
The badge expires on 06 Feb 2028
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 05 Feb 2025 08:42 | |
|
The importance/role of the hospitality industry | 05 Feb 2025 08:46 | |
|
Why guest experience matters | 05 Feb 2025 08:51 | |
|
What makes a good guest experience | 05 Feb 2025 09:58 | |
|
How you make an impact (your job matters) | 05 Feb 2025 10:12 | |
|
The difference between service and hospitality | 05 Feb 2025 10:18 | |
|
What it means to be hospitable | 06 Feb 2025 07:29 | |
|
The lasting impact of first impressions | 06 Feb 2025 07:39 | |
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Understanding your guests' needs | 06 Feb 2025 07:42 | |
|
Making guests feel important | 06 Feb 2025 07:44 | |
|
Turning a negative experience into a positive | 06 Feb 2025 07:48 | |
|
Conclusion - Guest experience fundamentals | 06 Feb 2025 07:49 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 90 %.