Guest experience fundamentals
Awarded to Diana Livingstone
Issued on 14 Apr 2025
The badge expires on 14 Apr 2028
Issued by
TypsyEarning criteria
The following 12 lessons have been completed to earn this badge:
| Lesson | Completed | Status | |
|---|---|---|---|
|
Welcome - Guest experience fundamentals | 14 Apr 2025 10:42 | |
|
The importance/role of the hospitality industry | 14 Apr 2025 10:45 | |
|
Why guest experience matters | 14 Apr 2025 10:51 | |
|
What makes a good guest experience | 14 Apr 2025 10:56 | |
|
How you make an impact (your job matters) | 14 Apr 2025 11:02 | |
|
The difference between service and hospitality | 14 Apr 2025 11:07 | |
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What it means to be hospitable | 14 Apr 2025 11:11 | |
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The lasting impact of first impressions | 14 Apr 2025 11:15 | |
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Understanding your guests' needs | 14 Apr 2025 11:19 | |
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Making guests feel important | 14 Apr 2025 11:21 | |
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Turning a negative experience into a positive | 14 Apr 2025 11:25 | |
|
Conclusion - Guest experience fundamentals | 14 Apr 2025 11:26 |
Evidence
To qualify for this badge the following evidence requirements have been met:
Pass quiz
To pass, 8 out of 10 (80 %) questions must be answered correctly.
This quiz was passed in 1 attempt with a result of 80 %.